On Tuesday morning, users of the Groww app raised complaints about encountering technical issues on the social media platform X (formerly Twitter).
Several users took to the social media platform to complain that the app was not allowing them to log in.
One user Anurag Sharma wrote : “I think @_groww servers are down. Not able to login. Anyone else facing this issue?”
Another user Amar Singh wrote, “#groww app not working. Not able to login – its showing SOMETHING WENT WRONG. Is this the case with everyone? Please help.”
Numerous users turned to social media platforms to express their grievances, claiming they faced difficulties logging into the app. Some faced issues with logging in, while others reported problems viewing their balances and executing orders.
Numerous users turned to social media platforms to express their grievances, claiming they faced difficulties logging into the app. Some faced issues with logging in, while others reported problems viewing their balances and executing orders.
Users demand compensation for ‘loss’
“You are my broker and I am not able to transact on your app. And unable to execute orders. What is going on? Who will pay for my losses? Don’t do this type of cheap manipulation. Very disgusting. Shameful,” a user wrote on X, claiming to have faced losses due to the glitch.
“We people lost our money due to a stock brokerage firm technical issues. Who Will compensate us? I lost my ₹19,700 money,” another user said.
Groww is the top stock brokerage in India. According to National Stock Exchange data, as of the end of September 2023, Groww had 66.3 lakh active investors, whereas Zerodha had 64.8 lakh.
Groww says ‘technical issue’
As users complained about the glitch, the fintech firm acknowledged the issue. Without providing details of the issue, it said that they are actively addressing the technical glitch experienced by users.
“Hello! We apologize for the inconvenience. Our team is addressing a technical issue and working to resolve it promptly. Your patience is highly appreciated, and we’ll be back to normal operations shortly. Thank you for your understanding. Team Groww,” posted the company on X
Later, the issue was resolved by the trading platform, as users continued to ask about compensation for their claimed loss due to the glitch.
